Shipping Policy

Shipping and Returns Policy

We offer shipping to the Continental US and Canada, with special rates available for all other destinations worldwide.

All regular-sized items are carefully hand-packaged in sturdy cardboard boxes with care to ensure their safe delivery. For larger items, we provide custom-built wooden crates to protect heavy, delicate, or high-value items from damage during transit.

Most of our shipping is handled by UPS. In the rare event of damage during shipping, please document the condition of the package with photographs both before and during the unboxing process. Proper documentation allows us to address and resolve any issues quickly and efficiently.

To initiate a return, please contact us at sales@driftingconcepts.com. If your return is approved, we’ll provide a shipping label along with detailed instructions for sending the item back. Note: Items returned without prior authorization will not be accepted.

Your satisfaction is our priority, and we’re here to assist with any concerns regarding your order!